Shipping & Returns
Shipping Policy
Thank you for shopping with us.
Processing Time
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Orders are processed within 1–3 business days after payment has been successfully received.
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Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Delivery times depend on your location and the courier service selected at checkout. Estimated delivery times are:
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Major cities: 2–5 business days
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Regional or outlying areas: 3–7 business days
Please note that these are estimates and may be affected by factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before payment is completed.
Order Tracking
Where available, a tracking number will be provided once your order has been dispatched.
Delivery Information
Please ensure that the delivery address and contact details provided are accurate. We cannot be held responsible for delays or failed deliveries resulting from incorrect information supplied by the customer.
Delivery Delays
While we work with reliable courier partners, unforeseen delays may occur due to weather conditions, high shipping volumes, or other circumstances beyond our control. We will keep you informed should any significant delays arise.
Return & Exchange Policy
At masosocleantech, we want you to shop with confidence. Our return and exchange policy is designed to give you peace of mind when making a purchase. If for any reason you're not completely satisfied with your order, we'll be happy to assist you with a return or exchange.
We're committed to providing you with a positive shopping experience, so please don't hesitate to contact us if you need any help with returns or exchanges.